Privacy Policy

This privacy & security notice discloses the privacy practices for www.jlmtools.com.au.

This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Links This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Registration In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at [email protected].

Shipping and Refund Policy

SHIPPING AND HANDLING

(1) Shipping and handling charges for all goods ordered through this Site for shipping anywhere in Australia are a minimum of $5.00. Shipping will be calculated using different calculation methods and will depend on items purchased.

(2) JLM Tools Australia unfortunately does not ship internationally outside of Australia.

(3) We guarantee that all in-stock items will be shipped by our fulfilment house within 3-5 business days of receipt of your paid order. Credit card orders are not charged until they are shipped.

(4) It is possible that very popular items may become temporarily unavailable from time to time. In this case, we will cancel your order placed through this Site and will contact you to determine whether you would like to back-order the items and have them shipped to you as soon as they become available or select different items that are available to be shipped right away.

(5) If you have purchased an online product, you will receive membership and login details on confirmation of successful processing of your Credit Card. If you do not receive this email, please check your JUNK mail box. If still no email has arrived then please contact [email protected] immediately.

GST

All prices shown on the website are GST Inclusive (10% Australia).

RETURNS & REFUNDS

(1) Samples are not returnable for credit.

(2) Unopened or faulty items may be returned within 30 days of delivery of the goods. The purchaser is responsible for the freight charges to return the goods. Email [email protected] to arrange for the return of goods. The purchaser will have after deliberation with the customer a credit issued for the goods or an exchange/replacement issued. If neither of these options suffice, the purchaser will receive a full credit for the purchase price of the goods paid and may on certain/rare circumstances incur no more then a 10% handling charge. The applicable amount will be credited to the purchaser’s credit card.

(3) If the goods are defective or were shipped to the purchaser in error, then such goods may be returned within the warranty period for that item. Email [email protected] to arrange for the return of goods. The purchaser will have after deliberation with the customer a credit issued for the goods or an exchange/replacement issued. If neither of these options suffice, the customer will receive a full credit for the purchase price of the goods. The original invoice will need to be validated by JLM Tools before any returns are processed.

ONLINE SECURITY We have implemented reasonable measures to maintain the safety and security of your personal information. We use the Secure Socket Layer (“SSL”) technology to ensure that your personal information which is sensitive, such as credit card information, is transmitted via SSL and then encrypted for transmission to the company or companies who process your credit card payment.

If you discover unauthorised use of your credit card, then you should contact your credit card provider immediately.

Statement Of Ownership